Sea Kargo Ltd Terms & Conditions
These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we
use the words ‘You’ or ‘Your’, these mean the “Customer”. By Customer, we are referring to the Company or
individual services are being provided too by Sea Kargo Ltd. ‘We’, ‘Us, or ‘Our’ means the “Company”. The
“Company” being Sea Kargo Ltd with UK registration number 7513821.
Please note these terms and conditions can be amended without notice. These terms and conditions can
always be viewed via our website (www.seakargo.com).
In addition to these terms and conditions all business undertaken is subject to the standard trading conditions
of the British International Freight Association (BIFA) latest edition. Copies are available upon request. Your
attention is drawn to clause 26 of the BIFA Standard Trading Conditions.
Please click here to view.
Relating to all Warehouse services in addition to these terms and conditions all business undertaken is subject
to the UKWA Terms & Conditions. Copies are available upon request.
Please click here to view.
1. Pricings/Rates
i. Our quotations provided will be issued by a sales representative of the Company. That
representative will be able to assist you with any issues relating to pricings from that point.
ii. All quotations provided will only be valid for that week (unless stated otherwise).
iii. All quotations provided exclude (unless stated otherwise).
– Port charges
– Import Duty & VAT
– Customs examination charges
– Detention, demurrage & quay rent
– Additional headings (3 included in Customs Declaration)
– UCN Fees (When there are multiple UCN’s applicable for 1 x Customs Declaration, a UCN fee
is applicable per UCN)
– IPAFF’s processing
– Liner charges
– Agency fee (for arrange the liner release)
– CDS Immediate Payment fee (paying import Duty or VAT using our Government Gateway CDS
account on the client’s behalf)
– Out of hours processing
– Fumigation fee’s
– Disposal/abandonment charges for cargo and any other materials
– Marine insurance
– Auction storage charges
– Any additional loading equipment such as bearers, air bags, nets, straps etc.
– Postage fees
– Bill of lading release charges
13 Shed, Stonegrove Road, Felixstowe Docks, IP11 3SU
Tel: 01473 375030 Email: info@seakargo.com
All business undertaken is subject to the standard trading conditions of the British International
Freight Association (BIFA) latest edition. Copies are available upon request. Your attention is drawn to
clause 26 of BIFA Standard Trading Conditions.
Charges available upon request.
iv. If for any reason out the Companies control.
– The procedure used for your Customs Declaration was incorrect.
– The UCN was not used on your Customs Declaration.
– Your Customs Declaration is required to be amended.
– Containers cannot be collected or returned to the quay.
– Re-work is required to be carried out on your cargo.
– Damage is caused to your cargo.
– Wear and tear is caused on your cargo due to longstanding.
– Damage is caused to containers.
– VBS slots are not available for you to arrange collections or deliveries from us.
– There is a delay in the shipment or a change to the sailing schedule.
– There is damage or total loss to your cargo.
– Collection or delivery of your cargo can not take place.
The Company will not accept any liability and additional charges will be applicable to the
Customer. Charges available upon request.
v. The Company will not accept any liability for any additional charges incurred due to any cause or
event out of their control. The Company will show diligence to prevent any additional charges
but, under certain circumstances additional charges may be incurred for unavoidable situations.
vi. The below notice is required to be provided for any Customs Declarations processing.
– Less than 10 headings = same day (before 4pm)
– 10-30 headings = 1 Day +
– 30+ headings = 2 Days +
If the notice is not provided in accordance with the above, the Company will not accept any
liability for any delays or charges incurred due to late processing. By providing notice to the
Company, this contrasts of all relevant information and documentation being provided to the
Company by the Customer to allow processing and completion of the Customs Declaration. The
notice periods apply within the head office’s opening hours which is Monday to Friday 9am to
5pm).
vii. No free time is provided for storage at our warehouse facilities (unless stated otherwise). For
weekly storage rates, storage is charged per week/or part thereof. For daily storage rates, storage
is charged from the day of unloading or receiving up to and including the day of
loading/collecting.
viii. All collections or deliveries from our warehouse facilities must be booked via our VBS system
available on our website (https://seakargo.com/vbs/). If a slot is not booked via our VBS system,
the collection or delivery may be rejected, and the Company will not accept any charges that may
be incurred. When a slot is booked, it is valid for 2 hours after the time of the slot, if your
collection or delivery arrives after 2 hours from the time of the booking, you may be rejected,
and the Company will not accept any charges that may be incurred (2 hours grace is not provided
if this time goes past the opening hours).
ix. All rates provided may vary for oversized or overweight cargo. Standard pallet sizes are 100 x
120cm which all rates will be based on (unless stated otherwise). For handball containers, the
maximum weight of each carton must not exceed 15kgs or additional charges will be applicable.
13 Shed, Stonegrove Road, Felixstowe Docks, IP11 3SU
Tel: 01473 375030 Email: info@seakargo.com
All business undertaken is subject to the standard trading conditions of the British International
Freight Association (BIFA) latest edition. Copies are available upon request. Your attention is drawn to
clause 26 of BIFA Standard Trading Conditions.
x. Both inside and outside storage is supplied by the Company at their warehouse facilities. If you
require a specific storage type, this must be requested in writing to a representative of the
Company. The Company will not accept any liability for damage or loss funds due to the incorrect
storage conditions if the appropriate instructions where not provided.
xi. You may be quoted certain charges in different currencies; the amounts will be calculated to GBP
at the time of invoicing using HMRC’s exchange rate for that month. HMRC update their
exchange rate on a monthly basis which can be viewed using
https://www.gov.uk/government/publications/hmrc-exchange-rates-for-2022-monthly.
xii. All sailing dates provided are estimates, these may change without prior notice.
xiii. Due to international shipping and no VAT being charged on certain services, any cancellations will
cancel this, and VAT will be applicable on all charges applicable.
xiv. For any import quotations provided, origin charges will not be included (unless stated otherwise).
For any export quotations provided, destination charges will not be included (unless stated
otherwise).
xv. All prices quoted will exclude VAT. VAT will be charged on all charges unless.
– We handle the shipping of your cargo to/from the UK.
– We arrange the import/export customs clearance on your cargo.
– You are a registered Company outside of the UK.
xvi. Sea Kargo Ltd opening hours vary depending on the location the department is opening from.
Please see below opening hours:
– Head Office, Unit 5 Summit Business Park, Langer Road, Felixstowe, IP11 2JB. Open Monday
to Friday 9am to 5pm. Departments operating from this location are Forwarding, Customs,
Transport & Accounts.
– Felixstowe docks Warehouse Address, 13 Shed, Stone Grove Road, Felixstowe Docks, IP11
3SU. Open Monday to Friday 8am to 5pm. Departments operating from this location are
Warehousing.
Outside of these operating hours, services will not be actioned, emails and phone calls will not be
monitored. For any out of hours services required, this must be requested during opening hours
prior to the event, and authorised by a Director of the Company. If out of hours services are
granted, additional charges will be applicable (unless stated otherwise). The Company will be
closed on UK bank holidays.
xvii. Changes to any information for collection and deliveries must be notified in writing, no later than
48 hours prior to the collection or delivery time booked. The written notification must be
provided to the staff member you received the confirmation from for the collection and delivery.
If notice is not provided within this notice period, the Company cannot guarantee the changes
will be made, and any charges incurred will be liable to the client. The Company will not accept
any additional charges that may be incurred.
xviii. You must inform the Company of any discrepancies within 48 hours of being aware of the
situation. If the Company is not notified of these within 48 hours, the Company will reject any
claim and will not accept any liability for any loss or damage.
2. Payments
i. All payments made to the Company by the Customer must be made via a BACS transfer. Cash or
cheque will not be accepted.
ii. A payment remittance must be sent for all payments and the reference used must be
the Companies job reference or invoice number (both available on your invoice).
13 Shed, Stonegrove Road, Felixstowe Docks, IP11 3SU
Tel: 01473 375030 Email: info@seakargo.com
All business undertaken is subject to the standard trading conditions of the British International
Freight Association (BIFA) latest edition. Copies are available upon request. Your attention is drawn to
clause 26 of BIFA Standard Trading Conditions.
iii. For overseas payments, bank fees may be applicable which will not be accepted by the Company
and any charges will be invoiced back to the Customer for payment, which will be due
immediately even if you have credit terms in place.
iv. The Company offers the below terms of payment.
– 30 days credit
– 30 days net
– Non credit
This will depend on your application and the services that will be provided. It will state the
payment terms on the invoice you receive. Information on your payment terms can be found
from either the accounts department or your sales representative.
30 days credit means full payment must be received within 30 days from the date of the invoice.
30 days net means full payment must be received by the last working day of the next month from
the date of invoice. Non-credit means no payment terms are in place and full payment must be
received immediately (within 3 working days).
v. Even if you have a credit account in place, no credit will be provided for:
– Import Duty & VAT
– Liner charges
– Freight charges
– Detention, Demurrage & Quay rent
– Customs inspection fees
– Disposal/Abandonment charges
– Tolls & Bridge Crossing fees
–
3. Loading and Transport at Origin and Destination
Once your booking has been made, the first part of the shipping timeline is loading and transport.
When sending consignments by LCL (Less Container Load) Or FCL (Full Container Load), If a live load is
chosen you will be given a 1 hour “Free Time” to load the container. and any time thereafter is chargeable
with or without notice.
4. Refunds
xix. All refunds must be requested in writing to accounts@seakargo.com. You must provide the
payment remittance along with the reason why you would like a refund.
xx. All refunds will be reviewed and processed within 14 days from your written request. Please
allow a further 14 days for the funds to appear in your account. Please note if for any reason your
refund is not authorised, you will be informed via email within 14 days from your written request.
xxi. If you are cancelling and requesting a refund, an administrative cancellation fee may be
applicable of 15% of the invoice amount, in addition to any charges for work that may have